MSOM 632 - Product and Service Delivery Management

(3 hours) This course enables the student to delve into the vital field of delivery management and how it relates to operations management. Major areas of study include the evolution, philosophy, concepts, tools, and techniques associated with delivery management. Specific topics to be examined include demand forecasting; sales and operation planning; master production planning; inventory management; materials requirements planning; just-in-time; pull systems; capacity requirements planning; outsourcing; and lean manufacturing. The course combines theory and application to provide an up-to-date, practical learning opportunity that focuses on the needs of modern managers and professionals in an age of global competition and rapid technological change. Character and operational excellence principles related to management activities are also explored and applied.